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RETURN POLICY |
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| We at the Custom Curtain Company CARE VERY MUCH about our customer's satisfaction. We care so much that we follow The Golden Rule; "Do unto others as you would want them to do unto you."
That is why we created a return/ exchange policy as follows: If we made an error with your order, we will gladly either replace your curtains at no charge or give you a full refund. If you make an error or change your mind on what curtain you desire, what we offer is simply our willingness to do WHATEVER we can to make you happy. This includes resizing, adding a different color valance or trim, or an entire different fabric choice for the curtain itself. In these instances, we merely ask that you pay a small fee for the re-working of your product. This will be determined on an individual basis. If you want to return your curtain for any other reason, and it is within 30 days of your receipt of product, we offer a 50% in-house credit. (since all our curtains are custom made-to-order, we are not able to give full refunds) Most companies who sell custom made products do not offer any type of warranty outside of their own fault. If you make the wrong measurement, choose the wrong fabric, or anything else that is of your choice, you have NO WARRANTY at all! At the Custom Curtain Company this is not how we treat our neighbor or friend. We strive to have the best customer service in the industry. You can read comments about our company by clicking on our testimonial page below. Click Here to see what others have said about their experience with us.... Thank You for coming to our site and REST ASSURED you are dealing with a Company Who Cares!!! |
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